Your Privacy

MAXShipper is committed to protecting your privacy. This POLICY explains our data handling practices and procedures.

Who we are

Our website address is:


This policy is a binding agreement between you and MAXShipper and serves as both the POLICY and Terms Of Use, jointly here-in-after ("AGREEMENT"). By acceessing any of our websites ("SITES") or use of our product ("PRODUCT"), you are stating that you agree with the terms of this AGREEMENT. This AGREEMENT is subject to change at any time and notice is given by posting a revised version of this AGREEMENT here and all changes will take effect immediately.

We never sell or lease your personally identifiable information.


MAXShipper may participate in social networking sites such as FaceBook or Twitter, etc. Any postings that you submit in a public forum as such is not subject to this AGREEMENT and no privacy should be expected on your part. We hold no liability for information posted in such forums and information collected by third parties may be used to contact you. Please be aware of this and post wisely.


MAXShipper and it's products and services are not intended for use by minors under the age of thirteen (13) years old. We do not knowingly collect or maintainpersonally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has participating in posting on public forums under MAXShipper's control or provided us with data, please contact us with details and we will work to delete this information from our databases.


MAXShipper may collect personal information that you submit regarding independent sales representative relations, or employees positions. We retain this information for an unspecified amount of time, but we do not release this information to third parties except to appropriate governmental entities and/or our service providers as necessary in connection with recruiting, employment, corporate governance, acquisitions, and legal or regulatory requirements. We require that our service providers maintain confidentiality of your personal information.


We collect information pertaining to business i.e. ("BUSINESS INFORMATION") that enables us to respond to your requests for our products and/or services and to send you information about our services. BUSINESS INFORMATION such as, but not limied to, business name, contact name, e-mail, is requested by various forms on our website or via telephone if you call our offices, etc. and is used so that we may help you with your requests for information, support, etc. In addition, we collect credit card and related payment information when you order products, services, or support plans. Our information collection and use practices are described in more detail below:

PRODUCT REGISTRATION. You will be asked, on behalf of your company, to complete registration/activation form(s) when submitting forms on our SITES or from within our software. The BUSINESS INFORMATION that we collect is for use by us in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information.

CUSTOMER PROFILE. We collect BUSINESS INFORMATION when you create a customer profile with MAXShipper, which is required in order to obtain software downloads, access certain areas of the SITES, purchase support plans and products, and to request information from us about our products and services. This information includes company name and contact information and other information about your company and your use of our products. We use this information in accordance with this policy to identify you, process your requests, and administer your account(s) with us.


SUPPORT. We offer certain limited support services. If you access online support on any of the SITES, you may be asked for information such as customer ID, product name, product version, and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product's technical support information sheet, product serial number, and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.

NEWSLETTERS. When you subscribe or sign up to receive newsletters published or offered via the SITES, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.

COOKIES. We may use COOKIES to enhance your user experience, deliver personalized content, and collect information about the use of the SITES. "COOKIES" are small computer files that we transfer to your computer's hard drive. COOKIES allow us to statistically monitor how many people are using the SITES, for what purposes, how often someone visits the SITES, and the length of their stay. This information helps us enhance users viewing experience. We may also use COOKIES to prevent you from having to re-enter your identification and password information each time you visit our SITES. COOKIES are not designed to retrieve personal or business data from your hard drive, your e-mail, or any other personal information. Most browsers are initially set to accept COOKIES, but users can change the setting to refuse COOKIES or to be alerted when COOKIES are being sent. Although refusal of COOKIES will not interfere with the ability to interact with most of the SITES, you will need to accept COOKIES in order to access information and use certain functions. For example, COOKIES are required to be accepted for access to our web-based services or desktop products with online features. The COOKIES are renewed each time a user logs on to one of the SITES that uses COOKIES.

Although the majority of the online content on our SITES are displayed by us, our shopping cart is provided by AMAZON or another third-party vendors. These third-party vendors may assign a different cookie to you. These cookies may be used to assist you in your browsing and purchase selection from said vendors sites. You may choose to decline cookies from third-parties, which we do not control, by adjusting your computer settings or by not clicking on links to shopping functions on our SITES.

PRODUCT-RELATED INFORMATION COLLECTION. We collect certain additional information in connection with your use of our services or desktop products with online features. For instance:

PRODUCT UPDATES. Some products provide you with the ability to download and register product and/or tax updates as they become available. During the download and registration process, we collect BUSINESS INFORMATION, including customer ID number and product version, type, and serial number, in order to authorize your access and provide you with the appropriate update, and to update our records as to the product and products updates you have downloaded or installed.

ACCOUNT SET-UP AND ACCESS. Upon subscribing to our services, we collect BUSINESS INFORMATIONwhich may include information such as product serial number, customer ID, and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations, and order history.

ONLINE PRODUCT/ACCOUNT APPLICATION. Certain products and services are subject to an application and enrollment process, which may be completed on paper or online. Information requested may include federal ID numbers, bank account, payroll, credit card, and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account.

WEB-BASED SERVICES. In connection with certain of our web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL, and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms, and calculate aggregate statistical information about the customers using these services.

MAXShipper PRODUCTS AND SERVICES. In addition to the uses set forth above, we may use your BUSINESS INFORMATION to: 1) inform you of product upgrades and updates and subscription renewals; 2) inform you of tax, regulatory, and other compliance issues with your software product or service; 3) notify you of products and services that we think may be of interest to you; 4) offer you discounts or other promotions with respect to MAXShipper products and services that we think may interest you; and 5) contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.

OTHER MAXShipper COMPANY PRODUCTS AND SERVICES. Your BUSINESS INFORMATION may be provided to one or more other MAXShipper Companies to enable them to market products and services to you. In that case, the use of your BUSINESS INFORMATION would be governed by that MAXShipper Company's POLICY.

THIRD-PARTY PRODUCTs. We may also use your BUSINESS INFORMATION to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.



From time to time, we may be required to release BUSINESS INFORMATION: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; 2) to enforce or apply the terms of any of our service or license agreements; or 3) in special cases, such as protecting the rights, property, or safety of MAXShipper, our customers, or others. We may also provide BUSINESS INFORMATION to government agencies and to our vendors, suppliers, authorized resellers, and other business, development, and industry partners ("PARTNERS") to enable them to: 1) provide us with products and services to better operate and maintain the SITES; 2) provide you with a product or service requested by you; or 3) enable them to market products or services to you. We also may provide information about you that does not allow you to be identified to, or contacted by, third parties ("AGGREGATE INFORMATION"). For example, we might inform third parties regarding the number of users of the SITES and the activities they conduct while on the SITES. Depending on the circumstances, we may or may not charge for this AGGREGATE INFORMATION. We may also use this AGGREGATE INFORMATION as part of products or services that we provide to third parties and to improve our products, services, and the SITES.

PARTNER AND GOVERNMENT SERVICES. We may engage PARTNERS to perform functions on our behalf, which may include assisting us in processing your BUSINESS INFORMATION. Certain PARTNERS and government agencies may collect BUSINESS INFORMATION (such as business name, address, email address, credit card information, and customer ID) directly from you and use of that information and other information provided by you to third parties is not governed by this policy even though those PARTNERS and government agencies may share such information with us.

SERVICES AND PRODUCT DATA. BUSINESS INFORMATION collected by us as set forth above does not include your company's data entered in the course of operating our products ("PRODUCT DATA") or data provided by you while using our services ("SERVICES DATA"). We will not access your PRODUCT DATA or SERVICES DATA except in the following limited circumstances: (1) to provide you with technical support, solely at your request and with your permission; (2) on a limited-access basis to install updates, produce regular backups, or restore data from backups at your request; (3) where the inherent purpose of the product or service requires us to provide the PRODUCT DATA or SERVICES DATA to a third party on your behalf (for example where we makes tax filings on your behalf or initiate bank transfers on your behalf) and, (4) unless you opt-out, to utilize AGGREGATE INFORMATION derived from PRODUCT DATA and SERVICES DATA to help us improve our products and services and in developing additional offerings. We will not provide your PRODUCT DATA or SERVICES DATA to any third party or permit any third party to access your PRODUCT DATA or SERVICES DATA, except by your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your SERVICES DATA will be destroyed and removed from all servers according to terms set forth in your SERVICE AGREEMENT.

BUSINGESS TRANSFERS. In the event that all or a portion of MAXShipper or any other MAXShipper related Company (or the assets of one of those entities), is bought or sold, BUSINESS INFORMATION will likely be included among the transferred business assets, but such information remains subject to this POLICY or a POLICY substantially similar to this POLICY.



We work to keep your BUSINESS INFORMATION as secure as reasonably possible. We combine industry-standard technical safeguards with a code of conduct for those employees who are permitted to access our customers' BUSINESS INFORMATION. We do not store credit card information. Pay Per Parcel type SOFTWARE setup requires that you submit credit card information which is stored on your server, not on our system. When you purchase a product or service online, we use SSL encryption to encrypt your credit card information before it is sent to us in order to ensure the integrity and privacy of the credit card information that you provide to us via the Internet.

Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted SERVICES DATA is submitted via SSL encryption and stored on a server equipped with industry standard firewalls.

Hosted data may include personally identifiable information and other information that belongs to our customers' own customers, website visitors, or other users. We will not review, share, distribute, or reference any such CUSTOMER DATA except as provided in the service or license agreement, or as may be required by law. Individual records of CUSTOMER DATA may be viewed or accessed by authorized MAXShipper employees, agents or independent contractors only for the purpose of resolving a problem, support issues, or suspected violation of the service or license agreement, or as may be required by law. MAXShipper policy requires that both employees and consultants execute a confidentiality agreement before working for and with MAXShipper. Those employees that violate our POLICY are subject to disciplinary action, up to and including termination.

Despite these security measures, we do not represent or warrant that BUSINESS INFORMATION will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.


Occasionally, a MAXShipper business unit may send you communications to provide you with information or promotions relating to products and services that may be of interest to you, including notification of important product issues and updates. You may opt out of receiving these communications as indicated below. However, please note that any election not to receive future communications applies only to promotional messages of the particular MAXShipper business unit and you may receive promotional messages from other MAXShipper business units until you make an opt out request with that business unit as indicated below. Additionally, we may still send you relationship or transactional messages in order to notify you of important product issues and updates, such as tax and other compliance-related matters, for the renewal of existing subscription services, to resolve specific questions or requests made by you via phone, fax, email, or the Web and in response to any activity completed on any of the SITES, including but not limited to, registration, ordering, downloads, and requests for information.

MAXShipper E-MAIL PROMOTIONS. Each e-mail we send will contain instructions on how to unsubscribe in the event that you do not wish to receive future promotional e-mails from the MAXShipper business unit that sent you the email promotion. If you choose to opt out of receiving promotional email communications from any MAXShipper business unit, we may still periodically communicate with you via mail and telephone. Please allow 10 business days to be removed from the promotional email list of a MAXShipper business unit.

THIRD-PARTY E-MAIL PROMOTIONS. If you access and/or use any of the other MAXShipper Companies' services or our Partner's services from a link on the SITES, a MAXShipper/Partner co-branded site or by any other means, any information you reveal in connection with such service is submitted to that other MAXShipper Company or to our Partner and is not subject to this POLICY. You should consult the POLICY of any other MAXShipper Company, Partner, or third-party site with respect to its treatment of any information that you may reveal in connection with such service.



You can always update the BUSINESS INFORMATION that you have provided to us and/or change your preferences with respect to marketing contacts from us by contacting the MAXShipper business unit to which you provided your preferences. Please note that it may take up to 4 weeks to be removed from the MAXShipper business unit’s mail lists and 10 days to be removed from e-mail and phone lists.


The SITES may contain links to third-party websites and resources (collectively, "LINKED SITES"). These LINKED SITES are provided solely as a convenience to you and not as an endorsement by us of the content on such LINKED SITES. We make no representations or warranties regarding the correctness, accuracy, performance, or quality of any content, software, service, or application found at any LINKED SITE. We are not responsible for the availability of the LINKED SITES or the content or activities of such sites. If you decide to access any LINKED SITE, you do so at your own risk. Your use of any LINKED SITE is subject to the policies, terms of use, and privacy policies of such LINKED SITE, if any.


Users located outside the United States who submit BUSINESS INFORMATION to us via the SITES should be aware that the information they submit will be transferred to our servers located in the United States. Your submission of BUSINESS INFORMATION to us constitutes your consent to this transfer. Although we will collect and use your BUSINESS INFORMATION only as stated in this POLICY, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users' home jurisdictions.


We may change this POLICY at any time by posting the then current policy to the SITES. Your use of the SITES constitutes acceptance of the provisions of this POLICY and your continued usage after such changes are posted constitutes acceptance of each revised POLICY.


If you have any questions about this AGREEMENT or any of the practices described herein, please call us at 951-678-4522 or send us an email at: